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Services
Our company has been focusing on the pre-sales and after-sales services for customers for many years, providing users with satisfactory solutions, high-quality products, and perfect after-sales service, which is our consistent commitment to win every customer's satisfaction.
Optimize the design of the program: We patiently communicate with users, understand the actual needs of users, provide users with the best design ...
Spare parts for many years: We guarantee to provide users with at least 10 years of spare parts service, to avoid equipment idle due to the aging of equipment parts...
Equipment upgrade: We fully consider the new needs of users in the process of enterprise development, such as production capacity, energy saving, we provide you with new transformation programs, save your money...
Operation training service: When the equipment is delivered, we provide your employees with a comprehensive training service for equipment use, maintenance, and simple maintenance, and provide written documents to prevent employee mobility and equipment downtime...
Incoming test service: We have a complete material testing center, welcome old and new users to provide a variety of materials on-site sample ...
Service Process:
1, Pre-sale:
Establish the use of files, contact with customers, introduce the factory's technology and equipment related conditions, understand the needs of users, recommend appropriate equipment, implement the sample and relevant technical preparations, and improve technical parameters.
2, Sale:
Provide users with relevant drawings, technical materials, coordination of user equipment installation and construction, notify users of production speed, production quality. Ensure the synchronization of user engineering progress and equipment manufacturing. Deal with emergencies and maintain good communication with users.
3, After sale:
(1) send personnel to the user to guide the installation, responsible for debugging until delivery.
(2) Responsible for the operation of the relevant personnel of the user and maintenance of skills training.
(3) Long-term, high-quality, high-priced products provide spare parts.
(4) Equipment warranty period is one year, equipment damage caused by the quality of the equipment within one year after acceptance is responsible for free maintenance, such as failure to collect fees due to improper operation, and implementation of 48-hour service maintenance, that is, receiving user information first The user must answer the questions within 24 hours. If they can't solve the problem on the phone, they will arrive at the user site to solve the problem within the next 24 hours.
4, The basic flow of service
